This is the report of the Care Quality Commission into the Charing Cross Gender Identity Clinic and their inspection took place on 19th and 20th January 2016.
They seem to have dug quite deeply into the workings of the clinic and have found areas where the clinic is not meeting national targets - one area is of giving first appointments within 18 weeks of referral.
Another area is medical letters to their clients, and also cancelling appointments at very short notice.
I was a patient of theirs in 1996--2002, and I can vividly remember the same problems occurring then, so not much has changed in the intervening years. They still haven't learnt from their mistakes, and still need to have their feet held to the fire to ensure these things are changed to benefit their current patients and also their future patients too!
Download - CQC Report into Charing X GIC